Terms of Service

1. Acceptance

By accessing reidar.co.za or creating a Reidar account, you confirm that you have read, understood, and agree to these Terms of Service and our Privacy Policy. If you are using Reidar on behalf of a business, you confirm you have authority to bind that business to these terms.

If you do not agree, do not use Reidar.

2. Eligibility

Reidar is a business-to-business platform designed for agricultural commodity traders, logistics providers, buyers, and sellers operating in South Africa and broader African markets. You must be:

• at least 18 years of age;
• a legally registered business or acting on behalf of one; and
• legally permitted to enter into binding contracts in the Republic of South Africa.

Reidar is not intended for personal, household, or consumer use.

3. Your account

You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately at system@reidar.co.za if you suspect unauthorised access.

You agree not to share your account, create accounts on behalf of others without authorisation, or use automated means to access the platform.

We reserve the right to suspend or terminate accounts that violate these terms.

4. The platform

Reidar provides digital tools for agricultural commodity trade, including quotation management, deal sheets, contract generation, stock allocation, invoicing, and transport contracting. Specific features vary by platform (TradeTech, LogisTech, SellTech, BuyTech) and by subscription tier.

We do not guarantee continuous, uninterrupted, or error-free access. We may modify, suspend, or discontinue features at any time with reasonable notice to registered users.

Reidar is a technology platform, not a party to the underlying trade transactions. We do not act as a broker, agent, or counterparty to any deal executed through the platform. All trade agreements are between the relevant buyer and seller.

5. Acceptable use

You agree to use Reidar only for lawful purposes and in accordance with these terms. You must not:

• use the platform to conduct fraudulent, deceptive, or illegal transactions;
• input false or misleading information into quotations, contracts, or deal sheets;
• attempt to gain unauthorised access to any part of the platform or another user's account;
• reverse engineer, decompile, or copy any part of the platform;
• use automated scraping, bots, or similar tools to extract data from the platform;
• interfere with the platform's operation or impose an unreasonable load on our infrastructure;
• use the platform in a way that violates South African law, including the Electronic Communications and Transactions Act (ECTA) and the Competition Act.

Breach of these rules may result in immediate account suspension and potential legal action.

6. Billing & payment

Reidar uses a usage-based "energy" billing model. Each action you perform on the platform (such as generating a quotation, creating a contract, or booking transport) consumes a small, pre-disclosed amount of energy credits. There is no fixed monthly subscription fee.

• Billing cycle: invoices are generated weekly based on your energy consumption.
• Rates: energy rates per action are displayed in your account settings and are subject to change with 14 days' written notice.
• Payment: invoices are due on presentation. Non-payment may result in platform access being suspended.
• Disputes: billing disputes must be raised within 30 days of the invoice date by emailing system@reidar.co.za.

Reidar does not store payment card information. All payment processing is handled through our invoicing system.

7. Intellectual property

Reidar and all its components — including software, design, trademarks, brand names, and documentation — are the intellectual property of REIDAR (PTY) LTD. Nothing in these terms transfers any ownership of Reidar's intellectual property to you.

You may not use Reidar's name, logo, or branding without prior written consent.

Feedback, suggestions, or ideas you submit about the platform may be used by Reidar without obligation or compensation to you.

8. Your data

You own the data you input into Reidar — your quotations, contracts, client records, and trade information remain yours. By using the platform, you grant Reidar a limited, non-exclusive licence to store, process, and display that data to provide the platform services to you, and to generate de-identified, aggregated statistics and research outputs as described in the section below.

We do not sell your data. See our Privacy Policy for full details on how we handle your data.

You are responsible for ensuring that any personal information you input about third parties (clients, counterparties, logistics providers) is collected and shared in compliance with applicable law, including POPIA.

By using Reidar, you also acknowledge that de-identified, aggregated data derived from platform activity — including trade volumes, commodity types, route statistics, quotation patterns, and platform usage — may be used by Reidar for research, product development, and the publication of anonymised market insights or statistics. Such publications may be made publicly available.

Once data has been de-identified to the standard required by POPIA Section 6 — such that no individual or business can be identified directly, by reasonably foreseeable method, or by linking to other information — it falls outside the definition of personal information under South African law and may be used and published by Reidar without restriction. Individual-level records are never published; only group-level aggregates are. You retain no proprietary rights in properly anonymised, aggregated derivatives of platform data. Further detail on our anonymisation practices is in our Privacy Policy.

9. Confidentiality

Any non-public information you access through the platform about other users, counterparties, or Reidar itself is confidential. You agree not to disclose such information to third parties without the prior written consent of the relevant party, except as required by law.

10. Disclaimers

Reidar is provided "as is" and "as available" without warranties of any kind, express or implied, to the maximum extent permitted by applicable law. We do not warrant that:

• the platform will be available at all times or free from errors;
• any contracts or documents generated through the platform will be legally valid or enforceable in your jurisdiction (you are responsible for seeking independent legal advice);
• prices, data, or information on the platform are accurate, complete, or current.

Reidar does not provide legal, financial, or trade advice. Nothing on the platform constitutes professional advice of any kind.

11. Limitation of liability

To the maximum extent permitted by South African law, REIDAR (PTY) LTD and its directors, employees, and contractors will not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of profits, loss of data, or business interruption.

Where liability cannot be fully excluded by law, our total aggregate liability to you for any claim arising from these terms or your use of Reidar will not exceed the total fees paid by you to Reidar in the three months immediately preceding the event giving rise to the claim.

12. Termination

You may close your account at any time by contacting system@reidar.co.za. Outstanding balances remain payable upon closure.

We may suspend or terminate your access immediately and without notice if you breach these terms, fail to pay amounts due, or if we are required to do so by law. We may terminate your account with 30 days' notice for any other reason.

On termination, your right to access the platform ceases. We will retain your data for the periods specified in our Privacy Policy and make it available for export upon written request within 30 days of termination.

13. Governing law & disputes

These terms are governed by the laws of the Republic of South Africa. Any dispute arising from or related to these terms or your use of Reidar will be subject to the exclusive jurisdiction of the South African courts.

Before initiating formal proceedings, you agree to contact us at system@reidar.co.za and allow 30 days for good-faith resolution.

14. Changes to these terms

We may update these terms from time to time. When we do, we will update the effective date at the top of this page. For material changes, registered users will receive at least 14 days' notice by email before the changes take effect. Continued use of Reidar after the effective date constitutes acceptance of the revised terms.

If you do not accept the revised terms, you must stop using Reidar and close your account before the effective date.

15. Contact