Terms of Service

1. Definitions and parties

In these Terms:

• "Reidar", "we", "us" means REIDAR (PTY) LTD (Registration No. 2025/323871/07), a private company incorporated in the Republic of South Africa, which operates the Platform.
• "Platform" means the Reidar software platform and all of its products and modules (including TradeTech, LogisTech, SellTech, BuyTech and Reidar Connect), accessed at reidar.co.za and its sub-domains.
• "Organisation" (also referred to as a "Client") means the business, company, close corporation, partnership, trust or other juristic or trading entity on whose behalf the Platform is accessed and in whose name an account is opened.
• "User" (also "you") means any individual natural person who accesses or uses the Platform under an Organisation's account, whether that person is an employee of the Organisation or an independent contractor, consultant or other representative engaged by it. Each User is a party to these Terms in their own personal capacity.
• "Authorised Representative" means the User who opens an Organisation's account, or who otherwise accepts these Terms on the Organisation's behalf, being a person duly authorised to bind the Organisation (for example an owner, director, member, partner, trustee or a manager with the requisite mandate).
• "Party" means Reidar, an Organisation or a User, as the context requires, and "Parties" is construed accordingly.

These Terms govern the relationship between Reidar, each Organisation, and each User. There is no separate signed platform access agreement; these Terms are the complete terms of access to the Platform.

2. Acceptance, authority & electronic agreement

2.1 How you accept

You accept these Terms by ticking the acceptance checkbox presented to you, by clicking a button indicating acceptance, or by accessing or using the Platform. Doing so creates a binding agreement. If you do not agree, do not tick the box, click to accept, or use the Platform.

2.2 Acceptance on behalf of an Organisation — authority warranty

If you accept these Terms as an Authorised Representative — that is, when opening or administering an account in the name of an Organisation — you represent and warrant that:

• you are duly authorised to accept these Terms on behalf of the Organisation and to bind it;
• no further resolution, mandate, board approval or other authorisation is required for these Terms to be binding on the Organisation; and
• the Organisation's registered details you provide (including its legal name and registration number) are true and correct.

On your acceptance, the Organisation is bound to these Terms as the Client. Where you lack the authority you warrant, you accept these Terms and assume the resulting obligations in your own personal capacity, and you indemnify Reidar against any loss arising from your lack of authority.

2.3 Acceptance by every User in a personal capacity

Every User — whether an employee or an independent contractor of an Organisation — also accepts these Terms for themselves when they create their login, tick the acceptance checkbox, or use the Platform. By doing so, each User confirms that they are authorised by the Organisation to access the Platform and agrees to be personally bound by the provisions that apply to Users, including the acceptable-use, account-security, confidentiality and data-protection provisions. The distinction between an employee and an independent contractor does not change a User's obligations under these Terms; both are bound on the same basis. A User's acceptance is in addition to, and does not replace, the Organisation's acceptance, and the Organisation remains responsible for the acts and omissions of its Users on the Platform.

2.4 Electronic agreement and evidence of acceptance

These Terms are concluded electronically and constitute a valid and binding agreement in terms of the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"). You agree that your acceptance by checkbox, click or use is a "data message" that signifies your assent, that no handwritten or advanced electronic signature is required for these Terms to be binding, and that a record of your acceptance — including the account, date, time and version of the Terms accepted — is admissible as evidence of the agreement. When we publish a new version of these Terms, you may be required to accept the updated version before continuing to use the Platform.

3. Eligibility

Reidar is a business-to-business platform designed for agricultural commodity traders, logistics providers, buyers, and sellers operating in South Africa and broader African markets. You must be:

• at least 18 years of age;
• a legally registered business or acting on behalf of one; and
• legally permitted to enter into binding contracts in the Republic of South Africa.

Reidar is not intended for personal, household, or consumer use.

4. Your account

You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately at system@reidar.co.za if you suspect unauthorised access.

You agree not to share your account, create accounts on behalf of others without authorisation, or use automated means to access the platform.

We reserve the right to suspend or terminate accounts that violate these terms.

5. The platform & access grant

Reidar provides digital tools for agricultural commodity trade, including quotation management, deal sheets, contract generation, stock allocation, invoicing, and transport contracting. Specific features vary by platform product (TradeTech, LogisTech, SellTech, BuyTech), and Reidar Connect publishes pages for mills, silos and other facilities.

We grant each Organisation and its Users a non-exclusive, non-transferable, revocable right to access and use the Platform in accordance with these Terms. Access is open-ended: there is no fixed term, no fixed subscription, and no minimum-spend obligation, and it continues until terminated under the Termination section below.

We do not guarantee continuous, uninterrupted, or error-free access. We may modify, suspend, or discontinue features at any time with reasonable notice to registered users.

Reidar is a technology platform, not a party to the underlying trade transactions. We do not act as a broker, agent, or counterparty to any deal executed through the platform. All trade agreements are between the relevant buyer and seller.

6. Acceptable use

You agree to use Reidar only for lawful purposes and in accordance with these terms. You must not:

• use the platform to conduct fraudulent, deceptive, or illegal transactions;
• input false or misleading information into quotations, contracts, or deal sheets;
• attempt to gain unauthorised access to any part of the platform or another user's account;
• reverse engineer, decompile, or copy any part of the platform;
• use automated scraping, bots, or similar tools to extract data from the platform;
• interfere with the platform's operation or impose an unreasonable load on our infrastructure;
• use the platform in a way that violates South African law, including the Electronic Communications and Transactions Act (ECTA) and the Competition Act.

Breach of these rules may result in immediate account suspension and potential legal action.

7. Billing & payment

7.1 Fees

The Platform is charged in South African Rand (ZAR). On TradeTech, fees are charged per load: a load becomes billable once its load number has existed on the Organisation's account for twenty-four (24) hours, and a load number deleted within its first twenty-four (24) hours is not billed. The price per load, and any special rate agreed with the Organisation, is shown in the billing section of the Organisation's Platform account, which is visible to the account owners, and on every invoice. Where billing is enabled on another Reidar platform, fees are charged at the rates shown in that platform's billing section. Fees for Reidar Connect facility listings are set out in sections 7.9 to 7.14. Changes to rates take effect on fourteen (14) days' written notice to the Organisation and apply to loads that become billable after the change takes effect.

7.2 VAT

Reidar is not currently registered for VAT and does not charge VAT. If Reidar registers for VAT, VAT will be added to fees at the prevailing rate from the date of registration and shown separately on each invoice.

7.3 Monthly invoicing

On the first day of each month, Reidar issues the Organisation an invoice for the loads that became billable during the previous calendar month, measured in South African Standard Time. Each invoice is due on the seventh (7th) day of the month in which it is issued. Invoices are sent by email to the Organisation's account owners and are kept, together with every receipt, in the billing section of the Platform. A month with no billable loads is not invoiced.

7.4 How to pay

Invoices are paid by card, including Apple Pay and Google Pay, through Reidar's payment service provider, Yoco, using the secure payment link sent with the invoice or the Pay now option in the billing section of the Platform. Card details are entered on the payment service provider's secure page and are never received or stored by Reidar. A payment counts as received when the payment service provider confirms it to Reidar, and Reidar sends the Organisation's account owners an electronic receipt for every payment received. Reidar may also accept payment by another method that it confirms in writing.

7.5 Late payment and reminders

Amounts unpaid after the due date accrue interest at the prime lending rate published by First National Bank of South Africa plus 2% per annum, calculated daily, in accordance with the Prescribed Rate of Interest Act 55 of 1975. From the day after the due date, Reidar emails the Organisation's account owners a reminder each day until the invoice is paid.

7.6 Access pause for unpaid invoices

If an invoice remains unpaid for more than seven (7) days after its due date, Reidar may pause Platform access for the Organisation's users until the invoice is paid. During a pause the Organisation's account owners keep access to the billing section so that they can view and pay invoices, and no Organisation data is deleted. Access is restored automatically once the payment is confirmed. Reidar may, at its discretion and in writing, allow more time before a pause. A pause does not release the Organisation from its payment obligations.

7.7 Payment service availability

If Reidar's payment service provider is unavailable or unable to process a payment, Reidar will provide instructions for another payment method on request. The due dates and late-payment provisions in this section continue to apply, but Reidar will allow reasonable additional time before pausing access for an invoice that could not be paid because the payment service was unavailable.

7.8 Billing disputes and refunds

Billing disputes must be raised within 30 days of the relevant invoice date by emailing system@reidar.co.za. Raising a dispute does not suspend the obligation to pay undisputed amounts. Where Reidar agrees that an amount was charged in error, it refunds that amount to the card used for the payment.

7.9 Reidar Connect facility listings

Reidar Connect, at connect.reidar.co.za, publishes a public page (a "Listing") for a mill, silo or other facility, so that the traders, transport organisers and drivers who work with it can see how it operates. The Organisation that creates a Listing (the "Lister") pays the fees in sections 7.9 to 7.14 for each Listing. Sections 7.2 (VAT), 7.4 (How to pay), 7.7 (Payment service availability) and 7.8 (Billing disputes and refunds) also apply to Listing fees. Sections 7.3, 7.5 and 7.6 apply to TradeTech only.

7.10 Listing fee

Each Listing is paid for in advance, either monthly or for twelve (12) months at once, at the fee shown in the Lister's Reidar Connect account before payment and on every invoice. At the effective date of this version, the fee is R200 per Listing per month, or R2 160 per Listing for twelve (12) months, which is ten per cent (10%) less than twelve monthly payments. Reidar may change the fee on fourteen (14) days' written notice to the Lister. A change applies only to periods paid for after it takes effect, never to time already paid for.

7.11 Review and approval

Reidar reviews every new Listing before it can be published, usually on a phone call with the Lister, and may approve or decline a Listing at its discretion. Nothing is charged while a Listing is under review, or for a Listing that is not approved.

7.12 Publishing and the paid period

An approved Listing is published once its first period is paid. The paid period starts on the day the payment is confirmed, measured in South African Standard Time, and runs for one (1) calendar month or twelve (12) calendar months, as chosen at payment. A Listing is public only while it is paid for, or during the grace period in section 7.13.

7.13 Renewal, grace period and hiding

Reidar issues a renewal invoice three (3) days before a paid period ends, and emails the Lister's account owners a reminder three (3) days, two (2) days and one (1) day before it ends, and on its last day. A renewal may be paid up to one (1) month before the paid period ends and is due on its last day. A renewal paid on time starts the day after the current paid period ends.

If a renewal is not paid by its due date, the Listing stays public for a grace period of five (5) business days, excluding weekends and South African public holidays, and Reidar sends a reminder on each of those days. A renewal paid during the grace period also starts the day after the previous paid period ended, so the grace days form part of the new paid period. If the renewal is still unpaid when the grace period ends, the Listing is hidden from the public until it is paid. Nothing is owed for the grace period of a Listing that is not renewed. A payment made after the grace period starts a new paid period on the day it is confirmed. Hiding a Listing does not delete it or its content.

7.14 Hidden and removed Listings

The paid period keeps running while a Listing is hidden for a reason other than non-payment: for example while details that the Lister's account shows as required, such as photos and measurements, are outstanding after their deadline, or while Reidar has suspended the Listing for a breach of these Terms. A Lister may remove a Listing at any time from its Reidar Connect account. Fees already paid are not refunded when a Lister removes a Listing, or when Reidar removes it for a breach of these Terms. If Reidar stops offering Reidar Connect, or removes a Listing for any other reason, it refunds the unused part of the paid period in proportion to the days remaining, to the card used for the payment.

8. Onboarding

Where on-site onboarding is agreed with an Organisation, Reidar will deliver a two-day on-site onboarding at the Organisation's premises. Reidar will travel to the Organisation and remain available throughout each day to run structured sessions with different user groups, answer questions, and coach staff on Platform workflows.

To enable effective onboarding, the Organisation commits to:

• providing Reidar with access to its premises for both onboarding days;
• making all relevant staff available throughout the two days, including representatives from each user type that will use the Platform (traders, admin, logistics, management as applicable);
• designating one internal contact, before the onboarding, who has authority to make operational decisions on the day; and
• providing devices or workstations for hands-on use during sessions.

Onboarding dates are agreed in writing at least five (5) business days in advance. If the Organisation needs to reschedule, it must give at least three (3) business days' notice, and Reidar will make reasonable efforts to accommodate rescheduling within a further ten (10) business days.

9. Intellectual property

Reidar and all its components — including software, design, trademarks, brand names, and documentation — are the intellectual property of REIDAR (PTY) LTD. Nothing in these terms transfers any ownership of Reidar's intellectual property to you.

You may not use Reidar's name, logo, or branding without prior written consent.

By submitting feedback, suggestions, or ideas about the platform, you grant Reidar a perpetual, irrevocable, worldwide, royalty-free licence to use that feedback for any purpose, without restriction and without any obligation to account. You irrevocably waive any claim to ownership, revenue share, attribution, or other interest arising from feedback you provide, whether or not Reidar uses it.

You warrant that any feedback you provide does not infringe any third party's intellectual property rights, and that you have the authority to grant the licence set out above.

10. Your data

You own the data you input into Reidar — your quotations, contracts, client records, and trade information remain yours. By using the platform, you grant Reidar a limited, non-exclusive licence to store, process, and display that data to provide the platform services to you, and to generate de-identified, aggregated statistics and research outputs as described in the section below.

We do not sell your data. See our Privacy Policy for full details on how we handle your data.

You are responsible for ensuring that any personal information you input about third parties (clients, counterparties, logistics providers) is collected and shared in compliance with applicable law, including POPIA.

By using Reidar, you also acknowledge that de-identified, aggregated data derived from platform activity — including trade volumes, commodity types, route statistics, quotation patterns, and platform usage — may be used by Reidar for research, product development, and the publication of anonymised market insights or statistics. Such publications may be made publicly available.

Once data has been de-identified to the standard required by POPIA Section 6 — such that no individual or business can be identified directly, by reasonably foreseeable method, or by linking to other information — it falls outside the definition of personal information under South African law and may be used and published by Reidar without restriction. Individual-level records are never published; only group-level aggregates are. You retain no proprietary rights in properly anonymised, aggregated derivatives of platform data. Further detail on our anonymisation practices is in our Privacy Policy.

11. Data protection & POPIA roles

11.1 Roles under POPIA

To the extent Reidar processes personal information (as defined in the Protection of Personal Information Act 4 of 2013, "POPIA") on behalf of, and on the documented instructions of, an Organisation in order to deliver the Platform, Reidar acts as operator and the Organisation acts as responsible party within the meaning of section 1 of POPIA. Storing or hosting an Organisation's information does not, of itself, make Reidar the responsible party for that information. Reidar is, however, the responsible party in its own right for the limited personal information whose purpose and means of processing it determines — including account administration, billing, security and fraud prevention, and the de-identified data described in the "Your data" section — and for that information Reidar carries the responsible party's obligations under POPIA.

11.2 Reidar's obligations as operator

As operator, Reidar undertakes to:

• process personal information only for the purpose of delivering the Platform, and only on the Organisation's documented instructions as expressed in these Terms;
• implement and maintain reasonable technical and organisational security measures as required by section 19 of POPIA;
• ensure that all persons authorised to process the personal information are bound by confidentiality obligations;
• notify the Organisation immediately, and in any event within 48 hours, of becoming aware of a confirmed security compromise involving the Organisation's personal information, and assist the Organisation in meeting its notification obligations to the Information Regulator;
• not transfer personal information outside the Republic of South Africa without the Organisation's prior written consent, except where permitted by section 72 of POPIA;
• allow the Organisation, or an auditor it appoints, to conduct audits or inspections related to Reidar's data-processing activities on reasonable written notice;
• assist the Organisation in responding to data-subject requests under POPIA within five (5) business days of receiving the request; and
• on termination — including where the Organisation terminates by deleting its account in-Platform — permanently delete or de-identify the Organisation's personal information in accordance with the Termination and "Your data" sections, unless retention is required by law, and confirm deletion in writing on request.

11.3 The Organisation's obligations as responsible party

The Organisation is responsible for: (a) ensuring it has a lawful basis under POPIA for providing personal information to Reidar; (b) obtaining any required consents from data subjects; and (c) the accuracy of the personal information it provides. The Organisation warrants that any personal information it inputs about third parties (clients, counterparties, logistics providers) is collected and shared in compliance with applicable law, including POPIA.

12. Confidentiality

Any non-public information you access through the platform about other users, counterparties, or Reidar itself is confidential. You agree not to disclose such information to third parties without the prior written consent of the relevant party, except as required by law.

13. Disclaimers

Reidar is provided "as is" and "as available" without warranties of any kind, express or implied, to the maximum extent permitted by applicable law. We do not warrant that:

• the platform will be available at all times or free from errors;
• any contracts or documents generated through the platform will be legally valid or enforceable in your jurisdiction (you are responsible for seeking independent legal advice);
• prices, data, or information on the platform are accurate, complete, or current.

Reidar does not provide legal, financial, or trade advice. Nothing on the platform constitutes professional advice of any kind.

14. Limitation of liability

The Platform is provided in its current state. Its software and architecture are constantly evolving and being updated, and features may be changed, added, or removed over time. Reidar does not warrant that the Platform will be error-free or uninterrupted, but will use reasonable efforts to keep it available at all times.

To the maximum extent permitted by South African law, neither Party is liable to the other for any indirect, incidental, special, consequential, or pure economic loss — including loss of profit, loss of revenue, loss of data, or business interruption — arising in connection with these Terms or use of the Platform, whether arising in contract, delict, or otherwise.

Except in cases of fraud, wilful misconduct, gross negligence, or death or personal injury caused by a Party's negligence — none of which are subject to any limit — each Party's total aggregate liability to the other under or in connection with these Terms is limited to the total fees paid by the Organisation to Reidar in the three (3) months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under South African law.

15. Termination

15.1 By the Organisation

An Organisation may terminate at any time, without notice and without any termination fee, by deleting its account through the in-Platform account settings. Termination takes effect when the account-deletion request is submitted. No fixed term and no notice period apply. Outstanding balances remain payable on closure.

15.2 For breach

Either Party may terminate immediately on written notice if the other commits a material breach — including non-payment exceeding thirty (30) days past the due date — and, where the breach is capable of remedy, fails to remedy it within ten (10) business days of receiving written notice describing the breach. Reidar may additionally suspend or restrict access in the circumstances described in the Billing and Acceptable Use sections, or where required to do so by law.

15.3 Effect of termination

On termination:

• all Platform access ceases immediately;
• all outstanding fees become immediately due and payable;
• the Organisation is responsible for exporting its data before deleting its account. Following account deletion, Reidar automatically and permanently deletes the Organisation's personal information within twenty-eight (28) business days, in a manner designed to prevent reconstruction, unless longer retention is required by law (POPIA s.14). Reidar may retain anonymised and de-identified data indefinitely, provided it meets the standard under POPIA s.6 — that is, it cannot be used or manipulated by any reasonably foreseeable method to identify, or be linked back to, a data subject; and
• the sections on Intellectual Property, Data Protection & POPIA Roles, Limitation of Liability, this Effect-of-Termination clause, Confidentiality, and Governing Law survive termination.

16. Governing law & disputes

These terms are governed by the laws of the Republic of South Africa. Any dispute arising from or related to these terms or your use of Reidar will be subject to the exclusive jurisdiction of the South African courts.

Before initiating formal proceedings, the Parties will first attempt to resolve the dispute by good-faith negotiation, and failing that, by mediation administered by the Arbitration Foundation of Southern Africa (AFSA). You agree to contact us at system@reidar.co.za and to allow 30 days for good-faith resolution before referring a dispute to mediation or litigation.

17. Changes to these terms

We may update these terms from time to time. When we do, we will update the effective date and version at the top of this page. For material changes, registered users will receive at least 14 days' notice by email before the changes take effect, and may be required to accept the updated version before continuing to use the Platform. Changes do not apply retroactively to disputes arising before the notice date; the version of the terms in force at the time of the relevant event governs that event.

If you do not accept the revised terms, you must stop using Reidar and close your account before the effective date.

18. Entire agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between Reidar, each Organisation and each User in relation to access to and use of the Platform, and supersede all prior agreements, representations and understandings, including any previously signed Platform Access Agreement. Where an Organisation previously signed a Platform Access Agreement with Reidar, these Terms replace it with effect from the version date above. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force. No failure or delay by Reidar in exercising a right is a waiver of that right.

19. Contact